At Niagratonic, we aim to provide high-quality food supplement gummies and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

Returns Eligibility

• You may return unopened and unused products within 30 days of receiving your order.
• Products must be in their original packaging and in resellable condition.
• For hygiene and safety reasons, we cannot accept returns of opened or used items.

How to Request a Return

1. Contact Us – Email our customer support team at hello@niagratonic.com with your order details and reason for return.
2. Approval & Instructions – If eligible, we will provide return instructions, including the return address.
3. Return the Product – Ship the item(s) back to us using a tracked service at your own cost.

Refund Policy

• Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
• Shipping costs are non-refundable, except in cases of damaged, defective, or incorrect items.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
• We may require photo evidence to process a replacement or refund.
• In such cases, we will cover the cost of return shipping.

Exchanges

• We do not offer direct exchanges. If you wish to receive a different product, please place a new order and return the unwanted item (if eligible).

Non-Returnable Items

• Opened or used products.
• Items purchased outside the United Kingdom.
• Clearance or discounted products (unless faulty).

Contact Us

If you have any questions or need assistance, please reach out to our support team:

Email: hello@niagratonic.com